Welcome to the “Terms of Service” page of WPon.Cloud. Our Terms of Service (TOS) outlines the rules and guidelines for using our cloud hosting services. By using our services, you agree to be bound by these terms and conditions.
By accepting our Terms of Service, you also agree to our Privacy Notice and Data Use Policy. Please click here for more information on our Privacy Notice and Data Use Policy.
All users of WPon.Cloud services, and all customers, upon signing up for WPon.Cloud services, agree to comply with WPon.Cloud Terms of Service (“TOS”). The spirit of the TOS is to ensure customers are using WPon.Cloud services with due regard to the rights of other Internet users and in conformity with the requirements of the WPon.Cloud network environment. The TOS are not exhaustive, and WPon.Cloud reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to WPon.Cloud or notification of the modified TOS. Any complaints about a customer’s violation of the TOS should be sent to abuse@wpon.cloud. Please see our abuse terms for more details on the abuse policy. When you agree to the terms, you also agree to our Billing terms. Except when expressly agreed to the contrary in writing by an authorized representative of WPon.Cloud, this TOS supersedes any other agreement with WPon.Cloud, whether written, oral, by conduct, or otherwise.
Server Resources
Any Web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to reduce the resources used to an acceptable level. WPon.cloud will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting account deemed to adversely affect server performance or network integrity will be shut down without prior notice.
Any script that consumes large amounts of resources is not allowed, such as (but not limited to): Bots, proxy scripts, rapid leech scripts, torrent-related scripts, chatting or chat room scripts, PTC (Paid-to-click) site scripts, file or image hosting scripts, mail-bombers or spam scripts, topsites scripts, auto-blog scripts and plugins. Such scripts will be terminated immediately with no prior notice, and account owners will not be eligible for a refund. We provide shared hosting; therefore, any script you run that will consume large amounts of resources affects other customers on your server negatively, so please use common sense when using a script. If you are unsure of any script, before running the script in your account, please contact WPon.cloud Sales or Support to ensure the script is allowed.
No account should not use more than 50% of its CPU limit consistently for more than 30 minutes. If you consistently use 50% or more CPU, you will need to upgrade to the next available hosting plan. If you are using the maximum hosting plan and are still using 25% or more CPU consistently, then you have most likely outgrown a shared hosting environment and should therefore obtain a VPS or dedicated server to better suit your needs.
Any account suspended or terminated due to a violation of our Terms of Service will not be eligible for a refund, including during our 30-day money back guarantee period.
E-Currency Mining
Due to their resource-abusive nature, any/all types of e-currency mining are not allowed on our servers. This includes all service/server types. Clients found to be knowingly and willingly mining on our servers will be terminated immediately, and no refunds or credits of any kind will be given.
Spam/Bulk Mail
WPon.cloud has a “No Tolerance” policy on Spam and bulk mail. Sending unsolicited, bulk, and/or commercial messages over the Internet or by text messaging (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to WPon.cloud customers. WPon.cloud also does not allow CAN-SPAM-compliant bulk email or consider emails not Spam, just because you include an Opt-Out notice. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, sending unsolicited text messages, engaging in spamming using the service of another ISP or IPP, and referencing in the spam a Web site hosted on a WPon.cloud server, and selling or distributing software (on a Web site residing on a WPon.cloud server) that facilitates spamming. If a WPon.cloud server IP has become blacklisted due to spamming by a user’s domain name hosted on our servers, the violator will face immediate termination, and no refunds will be given. WPon.cloud reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
Any client who is spamming may face a spam cleanup fee from $50 – $500, depending on the circumstance and level of cleanup involved. Any account suspended or terminated due to spamming will not be eligible for a refund.
Denial of Service Attacks
“Stress testing” or purposely receiving DDoS/DoS attacks is not tolerated on our servers.
This also includes sending a DDoS/DoS or taking part in a DDoS/DoS from any WPon.cloud account, be it shared/reseller/VPS or dedicated server. Any account found actively and knowingly sending abusive traffic will be immediately suspended and possibly terminated with no refunds given.
Offering/promoting/selling DDoS for hire services or booters is unacceptable and will cause immediate suspension/termination.
Prohibited Material
The following material is not allowed on our shared and reseller hosting servers:
Inodes
Inodes are the amount of all the files located on your account. For example, an email stored in your account will be one inode, and an email that contains two attachments will be three inodes. Any image, file, video, HTML file, folder, and script file are each considered inodes.
We do not impose an inode limit but instead offer a “fair usage” policy. If we find the account is using an abusive amount of inodes which is disrupting other clients, we will have no choice but to intervene, which may result in account suspension.
Unmetered Bandwidth
Bandwidth usage in our shared hosting environments is considered unmetered. We do not impose a bandwidth limit but offer a “fair usage” policy. If we find the account is using an abusive amount of bandwidth, we will have no choice but to intervene, which may result in account suspension. Accounts willingly and knowingly using an abusive amount of bandwidth will face immediate suspension and/or termination and will not qualify for a refund.
Disk Space Usage
Account disk space is meant for files related to your websites only. Using your disk space for backups of any kind, file sharing or any type of short or long term storage is not permitted. This also includes using cloud storage applications such as ownCloud or NextCloud that allow you to store and share files from your hosting account. Use of these applications is not permitted.
Reselling Non-Reseller Plans
Your WPon.cloud shared hosting account may not be resold, and you may not resell any shared hosting services provided by WPon.cloud. This includes, but is not limited to, email accounts, add-on domains, and FTP accounts. Violators will face immediate termination, and no refunds will be given.
If you would like to resell hosting space, please see our agency hosting plans.
Abusive Clients of Resellers
WPon.cloud reserves the right to suspend or terminate any reseller client account(s) we find to be abusive, illegal, etc., as per our regular Terms of Service abuse policy without prior notification based on the severity of the abuse.
Suspended Account Storage
Resellers are not permitted to have any account in a suspended state for more than 90 days. Since this falls under our backup storage policy and the storage of backups not being permitted in your account, any reseller cPanel sub-account found to be suspended for more than 90 days will be terminated by this policy. If you need the account and it will be in a suspended state for more than 90 days, we suggest making a full backup of the account and storing the backup file remotely.
Dedicated IP Address Policy
Dedicated IP addresses purchased from WPon.cloud are non-transferable and cannot be transferred to a new host. The assigning of dedicated IP addresses are subject to ARIN’s new policies, which require justification for the need of the IP address. An example of proper justification includes, but is not limited to SSL certificates, reseller accounts, and dedicated servers. WPon.cloud will deny requests for dedicated IP addresses without proper justification.
Uptime Guarantee
WPon.cloud guarantees that your website will be up and running at least 99.9% of the time during any given 12-month period. This guarantee includes network uptime, server uptime, web server, and service uptime. It does not cover areas where WPon.cloud has no direct influence, such as backbone provider failures, fiber-optic main line cuts, DNS or Domain Registrar issues with the subscriber’s domain name, connection issues between the client’s location and WPon.cloud data center. This uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars, or any other natural or unnatural events that WPon.cloud cannot directly influence.
To request a service credit due to an uptime concern, please submit a request for this guarantee via Billing Department Ticket
If requesting a “service credit,” we ask that the client briefly explains the reasons for doing so. Include any documentation supporting your request.
Server Location
Data center Locations are subject to availability, and choosing a specific location during your order does not guarantee that location. WPon.cloud reserves the right to substitute the chosen server location as necessary and/or move accounts to other server locations as needed.
Daily Backups
WPon.cloud performs daily full account backups on each and every account we host. Daily backups include the backup of all account data, email accounts, and MySQL databases. Reseller accounts and their client accounts are included in the accounts we backup as part of our disaster recovery plan, however, Resellers are encouraged to backup their own accounts as an additional safeguard. No guarantee of the backups we perform is expressed or implied.
Ownership of Web Site
The legal owner of customers’ Web sites and accounts with WPon.cloud will be the individual or organization whose name is listed in WPon.cloud database as the owner. Customers will fully cooperate with and abide by any and all of WPon.cloud security measures and procedures in case of any dispute over ownership of customers’ Web sites and account with WPon.cloud.
Illegal Use
WPon.cloud servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: warez; nulled scripts; copyrighted material; providing access to or linking to copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat or violates export control laws. Additionally, in purchasing WPon.cloud services, all WPon.cloud customers certify that they and/or the organization they represent in procuring services from WPon.cloud are not, nor have been designated, a suspected terrorist as defined in Executive Order 13224; are not owned or controlled by a ‘suspected terrorist’ as defined in Executive Order 13224, and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates to that. WPon.cloud reserves the right to immediately terminate any account containing, providing access to, or linking to illegal material. Clients terminated for violating our copyright policy, or Terms of Service will not be eligible for refunds or backups of their data.
Copyright Violations
The Digital Millennium Copyright Act (“DMCA”) sets forth the law regarding using copyrighted materials on the Internet. All WPon.cloud customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a WPon.cloud customer (per the DMCA) to WPon.cloud must follow the below procedures. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at WPon.cloud sole discretion.
DMCA Copyright Infringement Notification Requirements:
Send the notification via email to:
abuse@WPon.cloud.
Or submit a ticket to our Abuse department Here
The DMCA contains very specific guidelines as to what proper notification of claimed infringement must contain. Copyright owners may obtain a copy of the DMCA, including these guidelines, by visiting the web site of the U.S. Copyright Office at http://www.copyright.gov/title17/92chap5.html#512.
WPon.cloud is not required to respond to notices that do not meet the requirements of the DMCA. Copyright owners should be aware that there are substantial penalties for false claims and that WPon.cloud will actively refer complainants who use the DMCA for improper purposes to relevant law enforcement agencies.
In the event that WPon.cloud must remove or disable access to, the material on your website that is alleged to infringe another’s copyright under the DMCA, you acknowledge and agree that WPon.cloud may do so by disabling access to your entire web site or terminating your account.
Child Pornography
The use of WPon.cloud services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. WPon.cloud is required by law and will notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.
Indemnification
WPon.cloud customers agree to protect, defend, hold harmless and indemnify WPon.cloud, any third-party entity related to WPon.cloud (including, without limitation, third-party vendors). WPon.cloud executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any legal fees and expenses, arising out of or resulting in any from the customer’s use of WPon.cloud services.
Disclaimer
The WPon.cloud service is provided on an as-is, as-available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. WPon.cloud expressly disclaims any representation or warranty that the WPon.cloud service will be error-free, secure, or uninterrupted. No oral advice or written information given by WPon.cloud, its employees, licensors, or the like, will create a warranty, nor may you rely on any such information or advice. WPon.cloud and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL WPon.cloud (INCLUDING, WITHOUT LIMITATION, WPon.cloud’ EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING WPon.cloud’ SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSES INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR WPon.cloud SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY WPon.cloud SERVICES EVEN IF WPon.cloud HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WPon.cloud’ TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE TOS OR WPon.cloud’ SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY WPon.cloud OR WPon.cloud’ REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.
Modifications
WPon.cloud may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with WPon.cloud services. Certain changes to WPon.cloud services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and WPon.cloud is not liable, for any such personalized applications and content, except as expressly agreed to by WPon.cloud.
Account/Data Deletion Requests
WPon.cloud will honor any/all requests for account/data deletion. To request us to delete your WPon.cloud client account and/or data, please submit a ticket to our Support department. Account deletions are final and cannot be reversed, so please be sure of your deletion request.
Backup of Data
Except where WPon.cloud has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and WPon.cloud is in NO way responsible for the management and backup of all customer data and all updates, upgrades, and patches to any software that customers use in connection with WPon.cloud services. WPon.cloud servers are also NOT be used as a backup storage and is only for hosting files directly related to your website.
Governing Law and Severability
The TOS, and any other agreement for WPon.cloud services, will be governed by and construed in accordance with the laws of the State of Uttar Pradesh, India without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and WPon.cloud will take place in India, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the TOS or other WPon.cloud agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the TOS or the agreement will continue in full force and effect.
Independent Contractors
Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between WPon.cloud and its customers. Each of WPon.cloud and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.
Construction and Interpretation
Wherever in this TOS the masculine, feminine, or neuter gender is used, it will be construed as including all genders, and wherever the singular is used, it will be deemed to include the plural and vice versa, where the context so requires. The division of the TOS into sections/paragraphs, and the insertion of headings/captions, are for convenience of reference only and will not affect the construction or interpretation of the TOS. Any rule of construction to the effect that any ambiguity is to be resolved against the drafting party will not be applicable in the construction or interpretation of the TOS.
Complete Agreement and Exclusivity
The TOS, and/or any other specific agreement for WPon.cloud services, constitutes the complete understanding and agreement between WPon.cloud and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of WPon.cloud, the TOS supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOS, and/or any other specific agreement for WPon.cloud services is between WPon.cloud and its customers only and will not confer any rights in any third party except as otherwise expressly provided by WPon.cloud.
Refusal of Service
We reserve the right to refuse, cancel or suspend service at our sole discretion. All sub-networks, and distributive hosting sites of WPon.cloud must adhere to the above policies.
Third-Party Providers
You agree that certain services may be provided by third-party providers of WPon.cloud and that your use of such services may be subject to further agreements, policies, terms, and conditions in addition to those contained or referenced in this Agreement.
Abuse Towards Staff
WPon.cloud will not tolerate clients that are abusive towards our staff. This includes but is not limited to: Using abusive language or threatening a staff member. WPon.cloud reserves the right to decide what is considered abusive and immediately suspend or, in severe cases, terminate clients that commit the abuse.
Billing Policy
The following Terms of Service constitute WPon.cloud Billing Policy and apply to ALL WPon.cloud customers:
Payments
All charges are shown in US Dollars. Payments are to be made in US dollars. WPon.cloud accepts the following types of payment:
Credit/Debit Card (VISA, MasterCard, Discover and American Express)
PayPal
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. Accounts with a recurring payment method such as a PayPal subscription, will continue until such time that you cancel your account in accordance with WPon.cloud Billing Policy in the TOS. You are directly responsible for keeping your recurring payment information up-to-date (including, but not limited to card number, expiration date, billing address, or card status).
Customers agree to make payment of their balance due within five (5) days of the Account Statement Date.
All VPS/dedicated hosting accounts are due on the date due. If not paid on the due date, the server will be deactivated and scheduled to be formatted and redeployed.
Grace Period
Accounts that are seven (7) days past due will be automatically suspended. Accounts reaching (15) days past due are automatically terminated. When an account is terminated for non-payment, all files and databases related to the account are deleted and are not retrievable. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
Late Fee
Accounts that are five (5) days past due will be automatically assessed a late fee of 5% of the total invoice amount.
Account Credit
Your credit balance can only be used for WPon.cloud products and services. Any future invoices will be automatically deducted from your available account balance upon invoice generation. Account credit is non-refundable and cannot be withdrawn at any time.
Upgrading/Downgrading
Accounts/plans can be upgraded/downgraded at any time from our client area to any qualifying plan. Promotional codes do not support downgrades, so if a promotional code is active on the account it will be lost when performing any downgrade. Once removed, the promotional code cannot be re-added, so please be sure of your decision to downgrade your account/plan.
We do not offer prorated refunds, so you will not qualify for any credit or refund if choosing to downgrade, so please be sure on your decision to downgrade.
Overpayments
Any overpayments made to your account will be automatically added to your accounts credit balance and are considered non-refundable.
Account Renewals
In order to ensure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Statements
WPon.cloud does not mail paper invoices or statements. All statements are sent via email as an invoice due notice. The client is responsible for ensuring a valid, working contact email address at all times to receive such notifications. Statements can also be viewed and printed through our client area:https://my.WPon.cloud
Cancellations
Please refer to the following knowledgebase article for instructions on properly cancelling your account:
https://my.WPon.cloud/docs/
Like any service, WPon.cloud hosting plans automatically renew until a plan is cancelled. In order to cancel service, you must submit a cancellation request for the service from our client area. Please be aware that there are no pro-rated refunds after the first 30 days of service.
Cancellation requests must be received by WPon.cloud prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by WPon.cloud. WPon.cloud is unable to cancel your account effective for a future date. WPon.cloud will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact WPon.cloud as soon as possible.
Any active PayPal subscriptions must be cancelled by logging into your PayPal account upon cancelling your WPon.cloud account to avoid being automatically billed by PayPal for future payments. If you fail to do so, any overpayments will be added to your accounts credit balance and are non-refundable.
WPon.cloud does not monitor, and will not automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to WPon.cloud services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. WPon.cloud reserves the right to cancel any account, at any time, without notice, for any reason WPon.cloud considers appropriate.
30 Day Money Back Guarantee
Each of WPon.cloud shared/reseller hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund.
Our 30 Day Money Back Guarantee applies to new clients only. Existing clients adding additional services do not qualify for our 30 Day Money Back Guarantee.
The following services and conditions do not qualify and/or can render the 30 Day Money Back Guarantee void: (a) Server Management Services, Domain name registration/transfers/renewals, SSL certificates, software licenses, any addon services, and setup is not included in the 30 day money back guarantee. (b) If administration time was used during your account such as server configuration (that is more advanced that regular troubleshooting) this guarantee is void. (c) Illegal activity was conducted or intended on our servers will also void this agreement. (d) This request must be sent in 5 business days (excluding holidays) before the first 30 days to be processed, and eligible. (e) If you ordered multiple hosting packages this guarantee will only apply to one hosting package, the first one you cancel.
Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days regardless of the billing cycle used and no prorated refunds for any unused time will be given. WPon.cloud has full power in judgement of providing refunds for our promotional offers.
We also reserve the right to subtract any payment processing fees when issuing refunds.
There are no refunds given at any point for the following services:
Dedicated Server plans
Software Licenses
Server Management Services
SSL certificates
Any addon services
Domain Registration/Transfer/Renewal
Credit Card Disputes/Chargebacks
WPon.cloud has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at WPon.cloud discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback.
Billing/Price Changes
While we will do our best to notify all clients in advance of any policy and/or price changes, WPon.cloud policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
Last Updated on May 01, 2023
Privacy Policy for wpon.cloud WordPress Hosting Service
At wpon.cloud, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our WordPress hosting services.
We collect this information to provide our hosting services, communicate with you about your account, and to comply with legal and regulatory requirements.
We do not sell or rent your personal information to third parties.
We may also share your personal information if we are required to do so by law or if we believe in good faith that such action is necessary to comply with legal requirements or to protect our rights, property, or safety, or the rights, property, or safety of others.
At wpon.cloud, we offer a Money Back Guarantee Policy to ensure customer satisfaction. If our product doesn’t meet your expectations, you can return it for a refund. We stand behind our products and aim to provide exceptional service.
We are confident that you’ll be pleased with our services, but if for some reason we do not meet your needs, we will refund your money if you cancel within 30 days,
The money-back-guarantee does not cover some products and services like domain names, SSL certificates, custom orders, add-ons, software licenses, and tech support fees.
Refunds After 30 Days
If you cancel your subscription after the first 30 days, you will not get any refund.
All overages and one-time fees are non-refundable. If any overages or one-time fees are unpaid at the time of cancellation, these fees will be deducted from the amount to be refunded. If the overage or one-time fees exceed the refund value, you will still be responsible for the overage and one-time fees that are not covered by the refund amount.
Note: Calculations are based on the standard monthly price
At WPon.cloud, we are committed to providing a safe and secure cloud hosting environment for our clients. To ensure the smooth operation of our services and protect the interests of our customers and the community, we have established an Acceptable Use Policy (AUP). This policy outlines the acceptable and prohibited uses of our cloud hosting services.
This Acceptable Use Policy (this “AUP”) describes material and activities that are not allowed in connection with the Services offered by WPon.cloud. This AUP is not exhaustive, and WPon.cloud reserves the right to take remedial action in connection with content or uses that are not specifically described below.
You are responsible for violations of this AUP by anyone using your account with your permission or on an unauthorized basis. You are also responsible for violations of this AUP by Your Users. Your use of the Services to assist another person in an activity that would violate this AUP if performed by you is a violation of the AUP. We may modify this AUP at any time by posting a revised version on the WPon.cloud Websites and/or Services.
Illegal or Abusive Activity or Content
You may not use the Services for any unlawful or abusive purpose. Prohibited activities include:
Illegal Activities: Any use of the Services to engage in, further, promote or encourage illegal conduct or activities, including the dissemination of content determined by a court of competent jurisdiction, to be unlawful.
Fraudulent or Harmful Activities: Engaging in activities that are deceptive or harmful to others or that would harm WPon.cloud’s operations or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, Ponzi and pyramid schemes, phishing, or pharming), deceptively impersonating another person or entity, or engaging in other fraudulent or misleading practices.
Violation of Intellectual Property Rights: Using the Services in a manner that violates, infringes on, or misappropriates the intellectual property or proprietary rights of any third party, including without limitation any rights in or to copyright, patent, trademark, trade secret, privacy or publicity, and publishing content intended to assist others in unlawfully circumventing technical measures intended to protect any such rights. For more information, please see WPon.cloud’s Copyright Policy and Trademark Policy.
Unlawful Pornography: Disseminating child pornography or depictions of nudity or sexual activity obtained or disseminated without the consent of those depicted (e.g., “revenge pornography”).
Violent, Harassing, or Abusive Content: Content that incites or threatens violence against any person, promotes terrorism, is intended to harass, abuse or invade the privacy of any individual, creates a risk to the physical safety or health of any individual, or to public safety or health, or that threatens or encourages harm based on race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender, gender identity, serious disease or disability, or immigration status.
Controlled Substances: Unlawfully selling or distributing controlled substances, including but not limited to any illegal or prescription drugs.
Security Violations
You may not use the Services to violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a “System”). Prohibited activities include:
Harmful Software: Content, software, or any other technology that may damage, interfere with, surreptitiously intercept, or expropriate any computer system, program, or data, including any viruses, malware, spyware, adware, Trojan horses, worms, or time bombs.
Unauthorized Access: Accessing or using any System without permission, including attempting to probe, scan, or test the vulnerability of a System or to breach any security or authentication measures used by a System.
Interception. Monitoring of data or traffic on a System without permission.
Falsification of Origin: Using fake or misleading TCP-IP packet headers, e-mail headers, or any part of a message describing its origin or route. This prohibition does not include the use of aliases or anonymous remailers.
Network Abuse
You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. Prohibited activities include:
Monitoring or Crawling: Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled, or other harvesting or scraping of any content of the Services.
Deceitful Actions: Introducing intentionally, knowingly or recklessly, any virus or other contaminating code into the Service, or collecting, transmitting, or using information, including email addresses, screen names or other identifiers, by deceit or covert means (such as phishing, Internet scamming, password robbery, spidering, and harvesting).
Intentional Interference: Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, flooding techniques, or conducting a denial of service (“DoS”) attack.
Operation of Certain Network Services. Operating open proxies, open mail relays, open recursive domain name servers, Tor exit nodes, or other similar network services.
Avoiding System Restrictions. Using manual or electronic means to avoid any use limitations placed on a System, such as access limits and storage restrictions.
Retaliation Against WPon.cloud. Any conduct that is likely to result in retaliation against WPon.cloud, including the Services, or WPon.cloud’s employees, officers or other agents, including engaging in behavior that results in any WPon.cloud server being the target of a DoS attack.
Withholding Identity. Any activity intended to withhold or cloak identity or contact information, including the omission, deletion, forgery or misreporting of any transmission or identification information, such as return mailing and IP addresses.
Mining of Cryptocurrencies. Mining any cryptocurrency, including but not limited to BitCoin or any similar currency, without explicit written permission.
E-Mail and Other Message Abuse; Spamming
You will not distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate this AUP or the acceptable use policy of that provider. You must use reasonable efforts to secure any device or network within your control against being used in breach of the applicable laws against spam and unsolicited email, including where appropriate by the installation of antivirus software, firewall software and operating system and application software patches and updates. You will not take any action which directly or indirectly results in any of our IP addresses being listed on any abuse database (e.g., Spamhaus).
You must comply with the laws and regulations applicable to bulk or commercial email in your jurisdiction. In addition, your bulk or commercial email must meet the following requirements:
Vulnerability Testing
You may not attempt to probe, scan, penetrate, or test the vulnerability of a WPon.cloud system or network, or to breach the WPon.cloud security or authentication measures, whether by passive or intrusive techniques, or conduct any security or malware research on or using the Services, without WPon.cloud’s prior written consent.
Excessive Use of Shared System Resources
You may not use any shared System provided by WPon.cloud in a way that unnecessarily interferes with the normal operation of the shared System, or that consumes a disproportionate share of the resources of the System. For example, we may require you to repair coding abnormalities in your cloud-hosted code if it unnecessarily conflicts with other customers’ use of the Services. You agree that we may quarantine or delete any data stored on a shared System if the data is infected with a virus, or is otherwise corrupted, and has the potential to infect or corrupt the System or other customers’ data that is stored on the same system.
Other
You must have valid and current information on file with your domain name registrar for any domain hosted on the WPon.cloud network. You may only use IP addresses assigned to you by WPon.cloud in connection with your WPon.cloud Service. You agree that if you register a DNS record or zone on WPon.cloud-managed or operated DNS servers or services for a domain of which you are not the registrant or administrative contact according to the registrars’ WHOIS system, that, upon request from the registrant or administrative contact according to the registrars WHOIS system, WPon.cloud may modify, transfer, or delete such records or zones.
Our Monitoring and Enforcement
We reserve the right, but have no obligation, to investigate any suspected violation of this AUP or misuse of the Services about which we have actual knowledge. In connection with such investigations, we may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Such reporting may include disclosing, reviewing and preserving appropriate customer information consistent with applicable law. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this AUP.
Consequences of Violation of AUP
If we determine, in our discretion, that you have violated this AUP, we may remove, disable access to, or modify any content or resource and/or to suspend or terminate your use of the Services. We also may intercept or block any content or traffic belonging to you or to users where the Services are being used unlawfully or not in accordance with this AUP. Our right to suspend or terminate your use of the Services applies even if a violation is committed unintentionally or without your authorization. Such right is not an obligation on us to act at any given time or with respect to any given Subscriber, and we may exercise such right at any time within our sole discretion.
Reporting of Violations of this AUP
If you become aware of any suspected violation of this AUP, please notify us by providing a full explanation of the bases for the violation. We may request your assistance to help stop or remedy the violation. To report any violation of this AUP or make related inquiries, please contact us
Last Updated on May 01, 2023.
Lifetime Deal Bandwidth Usage Policy
1. Introduction
This Lifetime Deal Bandwidth Usage Policy outlines the terms and conditions for the usage of bandwidth by users who have purchased Basic, Regular, or Deluxe lifetime deals in the specified regions. It is essential to ensure fair usage and maintain the quality of service for all users.
2. Bandwidth Usage Limits
The bandwidth usage limits for each subscription tier in different regions are as follows:
Europe and US Locations:
Asia Location:
3. Exceeding Bandwidth Limits
If a user exceeds the allocated bandwidth limit for their subscription tier, they will be liable for additional charges. The excess bandwidth usage will be billed at a rate of $3 per TB. These charges will be added to the user’s account at the end of the billing cycle.
4. Price Adjustment
The price of excess bandwidth usage, which is currently set at $3 per TB, may be subject to change in response to current bandwidth rates and market conditions. Any changes to the excess bandwidth usage charge will be communicated to users in advance.
5. Monitoring and Enforcement
We actively monitor bandwidth usage to ensure compliance with this policy. In case of excessive usage, we may contact the user to discuss their options or to recommend an upgrade to a higher-tier subscription.
6. Reporting Violations
If you suspect a violation of this policy or have any concerns regarding bandwidth usage, please report it to our support team at abuse@wpon.cloud.
7. Fair Usage and Compliance
The goal of this policy is to maintain fair and responsible usage of bandwidth while providing a quality service to all users. By adhering to this policy, users contribute to the overall satisfaction and performance of our services.
8. Conclusion
By purchasing and using our Lifetime Deal services, users agree to abide by this Bandwidth Usage Policy. Failure to comply with the policy may result in additional charges and, in extreme cases, account suspension or termination.
We reserve the right to modify this policy at any time. Users will be notified of any significant changes in advance.
Thank you for being a valued member of our network. If you have any questions or concerns regarding this policy, please don’t hesitate to contact our support team for assistance.
© 2022–2023 Wpon, Inc. All rights reserved.
